Paul Lin
Founder, Mortgage adviser
PO Box 5586,
Papanui,
Christchurch 8542
Paul has extensive background in the financial sector, including his tenure at ANZ Bank, and his various qualifications and certifications, highlight his proficiency in the lending field. He has an in-depth knowledge of the residential property lending market, and his hands-on experience enables him to offer customised advice to clients and help them find the most suitable financial solution.
Being the founder of P & P Mortgage Ltd, Paul is driven and determined to deliver top-notch lending services to his clients. His commitment to the financial services industry is demonstrated by his membership in the New Zealand Financial Services Group, which showcases his commitment to keeping up-to-date with the latest industry advancements and providing the best possible services to his clients.
In conclusion, Paul is a valuable contributor to the lending industry and has the knowledge and experience to help clients make well-informed decisions about their financial future.
Here is some key information you need to know to help you understand what type of advice I am able to give you, so that you can make an informed and confident choice when engaging me.
Details about me and my Financial Advice Provider
I am a Financial Adviser. I give advice on behalf of a Financial Advice Provider. My details are set out below.
Full Name: Jianming Paul LIN
Address: 2-11 Leslie Hills Drive, Riccarton, Christchurch, 8011, New Zealand
Phone: 021 160 6909
Email: paul@nzpf.co.nz
FSPR #: 633029
Financial Advice Provider: P & P Mortgage Ltd
Trading as: NZ-Pathfinder Financial Services
FSPR #: 747911
Address: 2-11 Leslie Hills Drive, Riccarton, Christchurch, 8011, New Zealand
Phone: 021 160 6909
Email: paul@nzpf.co.nz
Website: www.nzpf.co.nz
My Financial Advice Provider is a member of NZ Financial Services Group Limited
I am a Financial Adviser. I give advice on behalf of a Financial Advice Provider. My details are set out below.
Full Name: Jianming Paul LIN
Address: 2-11 Leslie Hills Drive, Riccarton, Christchurch, 8011, New Zealand
Phone: 021 160 6909
Email: paul@nzpf.co.nz
FSPR #: 633029
Financial Advice Provider: P & P Mortgage Ltd
Trading as: NZ-Pathfinder Financial Services
FSPR #: 747911
Address: 2-11 Leslie Hills Drive, Riccarton, Christchurch, 8011, New Zealand
Phone: 021 160 6909
Email: paul@nzpf.co.nz
Website: www.nzpf.co.nz
My Financial Advice Provider is a member of NZ Financial Services Group Limited
Licensing Information
My Financial Advice Provider is authorised to provide a financial advice service under a current financial advice provider licence issued by the Financial Markets Authority in the name of: NZ Financial Services Group Limited
FSPR Number: 286965
My Financial Advice Provider is authorised to provide a financial advice service under a current financial advice provider licence issued by the Financial Markets Authority in the name of: NZ Financial Services Group Limited
FSPR Number: 286965
Nature and Scope of the Advice
The information below will help you understand what type of advice I can provide to you.
· I can help you choose and apply for a loan that is suitable for your purpose from a panel of lenders shown below.
· Once we have chosen a lender and loan terms that are suitable for you, I will help you to obtain an approval.
· I may also be able to help you maintain your loan, for example assisting you with re-fixing your loan.
Banks and lenders I use
I source loans from a panel of lenders. The current lenders I can use are:
· ANZ
· PROSPA
· Avanti Finance
· ASB
· Westpac
· First Mortgage Trust
· Cressida Capital
· ASAP Finance Limited
· Unity
· Heartland Bank
· DBR
· Select Home Loan
· RESIMAC
· Liberty Financial Limited
· The Co-operative Bank
· Southern Cross
· SBS Bank
· China Construction Bank (New Zealand) Limited
· TSB
· Sovereign
· CFML
· Industrialand Commercial
· Basecorp Finance
· BIZCAP
· Bank of China (New Zealand) Limited
· Pallas Capital
· General Finance
· BNZ
The information below will help you understand what type of advice I can provide to you.
· I can help you choose and apply for a loan that is suitable for your purpose from a panel of lenders shown below.
· Once we have chosen a lender and loan terms that are suitable for you, I will help you to obtain an approval.
· I may also be able to help you maintain your loan, for example assisting you with re-fixing your loan.
Banks and lenders I use
I source loans from a panel of lenders. The current lenders I can use are:
· ANZ | · PROSPA | · Avanti Finance |
· ASB | · Westpac | · First Mortgage Trust |
· Cressida Capital | · ASAP Finance Limited | · Unity |
· Heartland Bank | · DBR | · Select Home Loan |
· RESIMAC | · Liberty Financial Limited | · The Co-operative Bank |
· Southern Cross | · SBS Bank | · China Construction Bank (New Zealand) Limited |
· TSB | · Sovereign | · CFML |
· Industrialand Commercial | · Basecorp Finance | · BIZCAP |
· Bank of China (New Zealand) Limited | · Pallas Capital | |
· General Finance | · BNZ |
Products I can help you with
The types of financial advice products I can give advice on are:
· Home Loans
· Investment Loans
· Commercial Loans
· Construction Loans
· Personal Loans
· Business Loans
· Asset Loan
The types of financial advice products I can give advice on are:
· Home Loans
· Investment Loans
· Commercial Loans
· Construction Loans
· Personal Loans
· Business Loans
· Asset Loan
What else I can offer
I can help you with other services through my referral partners set out below:
· Tower - F&G
· Asset Finance
· UK Pension Transfers
· XE Money
I am unable to offer legal or tax advice and recommend you consult your solicitor or accountant for this type of advice.
Fees or Expenses
Generally you won’t be charged any fees for the financial advice I provide to you. This is possible because, on settlement of a loan, the lender usually pays commission to me [which is explained in the commission section of this Disclosure Guide]. Any exceptions to this general position are explained below. If these exceptions will apply to you, I will let you know.
One-off fees
I may charge you a one-off fee if the following occurs
(a) There’s no commission: If you request that I provide financial advice and I do not receive a commission from the lender, I may charge you a one-off fee. Any such fee would be agreed and authorised by you in writing before I complete the services, and would be based on an estimate of the time spent providing the advice.
This may arise in the rare event that you request that I provide services in relation to either a product that is offered by a lender that I do not hold an accreditation with, or a product that is outside my usual arrangements with my approved lenders.
(b) Commission has to be repaid: If you make certain changes to your loan, the lender can require me to repay to them the commission I received for your loan - this is called a ‘clawback’ and can be up to 100% of the commission. If this occurs, I may charge you a one-off fee. Set out below are the circumstances in which this would apply and the fee that would be charged to you.
Changes that trigger a clawback
Relevant time period
Amount & calculation of one-off fee
Your loan is fully or partially repaid or the terms materially changed.
The changes occur in the 28 month period following drawdown of your loan.
Generally no more than $3,000 (plus GST, if any). Calculated based on a rate of $250 (plus GST, if any) per hour of my time spent providing advice to you in connection with the applicable loan.
The fee would not exceed the amount of commission that needs to be repaid to the lender.
You will be invoiced for any one-off fee and will be given 30 days to make payment.
Adviser fee
Some lenders charge a fee which is capitalised (or added) to the amount of your loan. This fee is normally calculated as a percentage of your loan at drawdown but can be a flat fee. Please see tables 1 & 2 at the back of the guide for further information.
I can help you with other services through my referral partners set out below:
· Tower - F&G
· Asset Finance
· UK Pension Transfers
· XE Money
I am unable to offer legal or tax advice and recommend you consult your solicitor or accountant for this type of advice.
Fees or Expenses
Generally you won’t be charged any fees for the financial advice I provide to you. This is possible because, on settlement of a loan, the lender usually pays commission to me [which is explained in the commission section of this Disclosure Guide]. Any exceptions to this general position are explained below. If these exceptions will apply to you, I will let you know.
One-off fees
I may charge you a one-off fee if the following occurs
(a) There’s no commission: If you request that I provide financial advice and I do not receive a commission from the lender, I may charge you a one-off fee. Any such fee would be agreed and authorised by you in writing before I complete the services, and would be based on an estimate of the time spent providing the advice.
This may arise in the rare event that you request that I provide services in relation to either a product that is offered by a lender that I do not hold an accreditation with, or a product that is outside my usual arrangements with my approved lenders.
(b) Commission has to be repaid: If you make certain changes to your loan, the lender can require me to repay to them the commission I received for your loan - this is called a ‘clawback’ and can be up to 100% of the commission. If this occurs, I may charge you a one-off fee. Set out below are the circumstances in which this would apply and the fee that would be charged to you.
Changes that trigger a clawback | Relevant time period | Amount & calculation of one-off fee |
Your loan is fully or partially repaid or the terms materially changed. | The changes occur in the 28 month period following drawdown of your loan. | Generally no more than $3,000 (plus GST, if any). Calculated based on a rate of $250 (plus GST, if any) per hour of my time spent providing advice to you in connection with the applicable loan. The fee would not exceed the amount of commission that needs to be repaid to the lender. |
You will be invoiced for any one-off fee and will be given 30 days to make payment.
Adviser fee
Some lenders charge a fee which is capitalised (or added) to the amount of your loan. This fee is normally calculated as a percentage of your loan at drawdown but can be a flat fee. Please see tables 1 & 2 at the back of the guide for further information.
Commissions & incentives
Commissions & incentives that apply to me
On settlement of a loan, the lender usually provides me with a commission payment.
The commission is generally an upfront commission payment but an ongoing commission payment may also be paid by the lender. The upfront commission is calculated as a percentage of the loan at drawdown. An ongoing commission is calculated as a percentage of the loan outstanding at the relevant time.
I may also receive a fixed rate roll over fee from the lender if I assist in refixing your loan.
The maximum percentage that each lender uses to calculate upfront and ongoing commissions, and the maximum fixed rate roll over fees (refix fees), are set out in the table 3 at the back of this guide. If there are any variations to these percentages or other commission payments that may apply, specific to your loan application, I will disclose this to you as part of my advice process.
I may also receive a referral fee or commission payment if I refer you to our referral partners.
Commission payments or referral fees can be paid in different ways:
· Paid in full to a financial adviser.
· Shared between two or more financial advisers.
· Paid to an employer who then pays a financial adviser a salary.
· Paid in full to a financial adviser’s company, from which the financial adviser takes drawings or profit share.
· Shared with a licence holder to cover the costs of the services they provide.
I can provide you with more information to explain which option applies to me.
Occasionally I may receive incentives or rewards from lenders or referral partners. For example, lenders may provide us with gifts, tickets to events or other incentives.
I manage the conflicts of interest arising from these commission payments, referral fees or incentives by:
· Following an advice process that ensures I understand your needs and goals so that I always recommend the best loan for you regardless of the type and amount of commission or other payments I may receive.
· Ensuring the amount of any loan is in accordance with your identified needs.
· Providing you with tables showing commission rates and types by lender.
· Undertaking regular training on how to manage conflicts of interest.
Privacy policy & security
I will collect personal information about you in accordance with my Privacy Policy. I regard client confidentiality as of paramount importance. I will not disclose any confidential information obtained from or about you to any other person, except in accordance with my Privacy Policy. The electronic platform I use to store your personal information is secure and run on Amazon Web Services.
Commissions & incentives that apply to me
On settlement of a loan, the lender usually provides me with a commission payment.
The commission is generally an upfront commission payment but an ongoing commission payment may also be paid by the lender. The upfront commission is calculated as a percentage of the loan at drawdown. An ongoing commission is calculated as a percentage of the loan outstanding at the relevant time.
I may also receive a fixed rate roll over fee from the lender if I assist in refixing your loan.
The maximum percentage that each lender uses to calculate upfront and ongoing commissions, and the maximum fixed rate roll over fees (refix fees), are set out in the table 3 at the back of this guide. If there are any variations to these percentages or other commission payments that may apply, specific to your loan application, I will disclose this to you as part of my advice process.
I may also receive a referral fee or commission payment if I refer you to our referral partners.
Commission payments or referral fees can be paid in different ways:
· Paid in full to a financial adviser.
· Shared between two or more financial advisers.
· Paid to an employer who then pays a financial adviser a salary.
· Paid in full to a financial adviser’s company, from which the financial adviser takes drawings or profit share.
· Shared with a licence holder to cover the costs of the services they provide.
I can provide you with more information to explain which option applies to me.
Occasionally I may receive incentives or rewards from lenders or referral partners. For example, lenders may provide us with gifts, tickets to events or other incentives.
I manage the conflicts of interest arising from these commission payments, referral fees or incentives by:
· Following an advice process that ensures I understand your needs and goals so that I always recommend the best loan for you regardless of the type and amount of commission or other payments I may receive.
· Ensuring the amount of any loan is in accordance with your identified needs.
· Providing you with tables showing commission rates and types by lender.
· Undertaking regular training on how to manage conflicts of interest.
Privacy policy & security
I will collect personal information about you in accordance with my Privacy Policy. I regard client confidentiality as of paramount importance. I will not disclose any confidential information obtained from or about you to any other person, except in accordance with my Privacy Policy. The electronic platform I use to store your personal information is secure and run on Amazon Web Services.
Complaints Process
If you have a complaint about my financial advice or the service I gave you, you need to tell me about it. You can contact my internal complaints service by phoning, or emailing me (Subject line: Complaint -Your Name). Please set out the nature of your complaint, and the resolution you are seeking. I aim to acknowledge receipt of this within 24 hours. I will then record your complaint in our Complaints Register and will work with you to resolve your complaint. I may want to meet with you to better understand your issues. I aim to provide an answer to you within 7 working days of receiving your complaint. If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you. The name of this service and their contact details are:
Financial Services Complaints Limited (FSCL) - A Financial Ombudsman Service
complaints@fscl.org.nz
0800 347 257
https://www.fscl.org.nz/
PO Box 5967 Wellington 6140
If you have a complaint about my financial advice or the service I gave you, you need to tell me about it. You can contact my internal complaints service by phoning, or emailing me (Subject line: Complaint -Your Name). Please set out the nature of your complaint, and the resolution you are seeking. I aim to acknowledge receipt of this within 24 hours. I will then record your complaint in our Complaints Register and will work with you to resolve your complaint. I may want to meet with you to better understand your issues. I aim to provide an answer to you within 7 working days of receiving your complaint. If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you. The name of this service and their contact details are:
Financial Services Complaints Limited (FSCL) - A Financial Ombudsman Service
complaints@fscl.org.nz
0800 347 257
https://www.fscl.org.nz/
PO Box 5967 Wellington 6140
My duties
I am bound by and support the duties set out in the Financial Markets Conduct Act 2013. These duties are to:
· Meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code).
· Give priority to my client’s interests. Exercise care, diligence, and skill.
· Meet the standards of ethical behaviour, conduct, and client care set out in the Code.
Table 1 - Adviser fee (no commission)
The maximum percentage rates, or maximum fee charged for each lender is set out below. This fee is then paid to me by the lender, instead of a commission payment.
Lender
Fee
ASAP Finance Limited
1.00%
Cressida Capital
1.00%
DBR
1.00%
First Mortgage Trust
1.00%
Heartland Bank
$500.00
Southern Cross
1.00%
Basecorp Finance
1.00%
CFML
1.00%
I am bound by and support the duties set out in the Financial Markets Conduct Act 2013. These duties are to:
· Meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code).
· Give priority to my client’s interests. Exercise care, diligence, and skill.
· Meet the standards of ethical behaviour, conduct, and client care set out in the Code.
Table 1 - Adviser fee (no commission)
The maximum percentage rates, or maximum fee charged for each lender is set out below. This fee is then paid to me by the lender, instead of a commission payment.
Lender | Fee |
ASAP Finance Limited | 1.00% |
Cressida Capital | 1.00% |
DBR | 1.00% |
First Mortgage Trust | 1.00% |
Heartland Bank | $500.00 |
Southern Cross | 1.00% |
Basecorp Finance | 1.00% |
CFML | 1.00% |
Table 2 - Adviser fee (plus commission)
The maximum percentage rates, or maximum fee charged for each lender is set out below. This fee may be paid to me by the lender, in addition to a commission payment.
Lender
Fee
Avanti Finance
1.00%
Liberty Financial Limited
1.00%
RESIMAC
1.00%
The maximum percentage rates, or maximum fee charged for each lender is set out below. This fee may be paid to me by the lender, in addition to a commission payment.
Lender | Fee |
Avanti Finance | 1.00% |
Liberty Financial Limited | 1.00% |
RESIMAC | 1.00% |
Table 3 - Adviser commission
The maximum percentage and dollar rates for each lender is set out below. This commission payment is then paid to me by the lender.
Lender
Upfront % (maximum)
Ongoing % (maximum)
Refix ($) (maximum)
ANZ
0.85%
0.00%
$150.00
Westpac
0.60%
0.20%
$0.00
BNZ
0.55%
0.15%
$0.00
ASB
0.85%
0.00%
$150.00
Avanti Finance
0.80%
0.00%
$0.00
Liberty Financial Limited
0.80%
0.15%
$0.00
Unity
0.50%
0.00%
$0.00
RESIMAC
0.80%
0.15%
$0.00
SBS Bank
0.85%
0.00%
$150.00
Select Home Loan
0.60%
0.15%
$0.00
Sovereign
0.60%
0.20%
$0.00
The Co-operative Bank
0.85%
0.00%
$150.00
TSB
0.85%
0.00%
$0.00
Bank of China (New Zealand) Limited
0.88%
0.00%
$0.00
China Construction Bank (New Zealand) Limited
0.80%
0.00%
$0.00
Industrial and Commercial Bank of China (New Zealand) Limited
0.85%
0.00%
$0.00
PROSPA
3.00%
0.00%
$0.00
Document date: 11/09/2023
The maximum percentage and dollar rates for each lender is set out below. This commission payment is then paid to me by the lender.
Lender | Upfront % (maximum) | Ongoing % (maximum) | Refix ($) (maximum) |
ANZ | 0.85% | 0.00% | $150.00 |
Westpac | 0.60% | 0.20% | $0.00 |
BNZ | 0.55% | 0.15% | $0.00 |
ASB | 0.85% | 0.00% | $150.00 |
Avanti Finance | 0.80% | 0.00% | $0.00 |
Liberty Financial Limited | 0.80% | 0.15% | $0.00 |
Unity | 0.50% | 0.00% | $0.00 |
RESIMAC | 0.80% | 0.15% | $0.00 |
SBS Bank | 0.85% | 0.00% | $150.00 |
Select Home Loan | 0.60% | 0.15% | $0.00 |
Sovereign | 0.60% | 0.20% | $0.00 |
The Co-operative Bank | 0.85% | 0.00% | $150.00 |
TSB | 0.85% | 0.00% | $0.00 |
Bank of China (New Zealand) Limited | 0.88% | 0.00% | $0.00 |
China Construction Bank (New Zealand) Limited | 0.80% | 0.00% | $0.00 |
Industrial and Commercial Bank of China (New Zealand) Limited | 0.85% | 0.00% | $0.00 |
PROSPA | 3.00% | 0.00% | $0.00 |
Document date: 11/09/2023
1. Our commitment to protect your privacy
We understand how important it is to protect your personal information. This document sets out our privacy commitment in respect of personal information we hold about you and what we do with that information.
It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
Our commitment in respect of personal information is to abide by the Privacy Principles set out in the Privacy Act 2020 (or any successor legislation) (the Privacy Act) and all other applicable laws. This Privacy Policy applies in addition to, and does not limit, our rights and obligations under the Privacy Act and other applicable laws.
We understand how important it is to protect your personal information. This document sets out our privacy commitment in respect of personal information we hold about you and what we do with that information.
It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
Our commitment in respect of personal information is to abide by the Privacy Principles set out in the Privacy Act 2020 (or any successor legislation) (the Privacy Act) and all other applicable laws. This Privacy Policy applies in addition to, and does not limit, our rights and obligations under the Privacy Act and other applicable laws.
2. Who we are
References in this Privacy Policy to “we", “us” and “our” means P&P Mortgage Limited and New Look New Zealand Limited, acting through a Financial Adviser.
References in this Privacy Policy to “we", “us” and “our” means P&P Mortgage Limited and New Look New Zealand Limited, acting through a Financial Adviser.
3. Your authorisation
By providing us with personal information, engaging us to provide you with services, or by using our website, you consent to the collection, use, storage and disclosure of personal information in accordance with this Privacy Policy.
By providing us with personal information, engaging us to provide you with services, or by using our website, you consent to the collection, use, storage and disclosure of personal information in accordance with this Privacy Policy.
4. Changes to our Privacy Policy
We may change our Privacy Policy from time to time, by publishing an updated version on this page, to reflect changes in the law and also our business needs so long as the changes do not disadvantage you. By continuing to engage us or use our website you will be deemed to have accepted the updated Privacy Policy.
We may change our Privacy Policy from time to time, by publishing an updated version on this page, to reflect changes in the law and also our business needs so long as the changes do not disadvantage you. By continuing to engage us or use our website you will be deemed to have accepted the updated Privacy Policy.
5. What personal information do we collect?
When we refer to personal information we mean information that identifies, or is capable of identifying, you. This includes, for example, your name, date of birth, address, contact details, account details and occupation. If you engage us to provide services to you, we may collect personal information about your financial situation or goals in order to recommend mortgage and insurance products that we are permitted to advise on (Products).
When we refer to personal information we mean information that identifies, or is capable of identifying, you. This includes, for example, your name, date of birth, address, contact details, account details and occupation. If you engage us to provide services to you, we may collect personal information about your financial situation or goals in order to recommend mortgage and insurance products that we are permitted to advise on (Products).
6. Why do we collect your personal information?
We collect your personal information for the purposes of our and relevant third parties’ services and relationship with you (refer to section 9 below: “Who do we disclose your personal information to?”). For example:
· responding to your requests or inquiries;
· providing services to you (e.g. to enable us to recommend Products to you);
· sending communications and direct marketing to you about products and services we think may be of interest to you (whether through mail, telephone or electronic means (including email and SMS/MMS);
· market research; and
· any other purpose authorised by you or the Privacy Act
If you do not wish to receive marketing information, you may ‘opt out’ at any time by notifying us.
We may also collect personal information (including credit information and health information) on behalf of the lenders, insurers and other providers of Products that you choose to apply for (Product Providers). Product Providers will have their own Privacy Policy that applies to the information that we collect on their behalf.
We collect your personal information for the purposes of our and relevant third parties’ services and relationship with you (refer to section 9 below: “Who do we disclose your personal information to?”). For example:
· responding to your requests or inquiries;
· providing services to you (e.g. to enable us to recommend Products to you);
· sending communications and direct marketing to you about products and services we think may be of interest to you (whether through mail, telephone or electronic means (including email and SMS/MMS);
· market research; and
· any other purpose authorised by you or the Privacy Act
If you do not wish to receive marketing information, you may ‘opt out’ at any time by notifying us.
We may also collect personal information (including credit information and health information) on behalf of the lenders, insurers and other providers of Products that you choose to apply for (Product Providers). Product Providers will have their own Privacy Policy that applies to the information that we collect on their behalf.
7. How do we collect your personal information?
Generally we will collect your personal information directly from you. For example, we collect your personal information directly from your use of our website and the information that you submit to the website. We also collect your personal information if you use the “contact us” functionality on our website and you provide the personal information during conversations between you and us.
We may also collect your personal information from:
· NZ Financial Services Group Limited (NZFSG) and its related bodies corporate;
· credit reporting agencies;
· with your authorisation, banks (e.g. through the use of illion Bank Statements) and employers;
· Product Providers (e.g. during the term of any loan or insurance we have arranged on your behalf, in order to answer your queries or assist you with your financial arrangements as your circumstances change). If applicable, the Product Providers may also periodically disclose your loan balance or premium to us in connection with the payment of ongoing commission to us over the term of your loan or insurance; and
· any other person authorised by you or the Privacy Act.
If you provide any personal information about anyone else to us, you confirm that you have collected that personal information in accordance with the Privacy Act and that the individual concerned has:
· authorised the disclosure to us and the collection, use and disclosure of their personal information by us in accordance with this Privacy Policy; and
· has been informed of their right to access and request correction of their personal information.
Generally we will collect your personal information directly from you. For example, we collect your personal information directly from your use of our website and the information that you submit to the website. We also collect your personal information if you use the “contact us” functionality on our website and you provide the personal information during conversations between you and us.
We may also collect your personal information from:
· NZ Financial Services Group Limited (NZFSG) and its related bodies corporate;
· credit reporting agencies;
· with your authorisation, banks (e.g. through the use of illion Bank Statements) and employers;
· Product Providers (e.g. during the term of any loan or insurance we have arranged on your behalf, in order to answer your queries or assist you with your financial arrangements as your circumstances change). If applicable, the Product Providers may also periodically disclose your loan balance or premium to us in connection with the payment of ongoing commission to us over the term of your loan or insurance; and
· any other person authorised by you or the Privacy Act.
If you provide any personal information about anyone else to us, you confirm that you have collected that personal information in accordance with the Privacy Act and that the individual concerned has:
· authorised the disclosure to us and the collection, use and disclosure of their personal information by us in accordance with this Privacy Policy; and
· has been informed of their right to access and request correction of their personal information.
8. Updating your personal information
We will generally rely on you to ensure the information we hold about you is accurate. If any of your details change, please let us know as soon as possible by contacting us.
We will generally rely on you to ensure the information we hold about you is accurate. If any of your details change, please let us know as soon as possible by contacting us.
9. Who do we disclose your personal information to?
We may disclose your personal information to the following people if we consider it necessary to do so for the purposes described in section 6 above:
· NZFSG and its related bodies corporate;
· Product Providers and other prospective lenders, third parties or other intermediaries in relation to your finance or insurance requirements (including a prospective lender’s mortgage insurer (if any), any person with whom a lender or insurer proposes to enter into contractual arrangements, any person who provides a guarantee or security and any trustee and any assignee or potential assignee of a lender’s or insurer’s rights);
· our referral partners who can help you with other services;
· contractors or service providers;
· investors, or any entity that has an interest in our business or any entity to whom we consider assigning or transferring any of our rights or obligations or selling all or part of our business;
· anyone who we are legally required or authorised to share your information with, including regulators and government agencies;
· to auditors (such as NZFSG) to ensure we are providing services to you that are in your best interests, and in accordance with current regulations;
· your employer and referees, as well as credit reporting and identity verification agencies; and
· any other person or entity authorised by you or the Privacy Act.
You acknowledge and agree that credit reporting agencies may hold your credit information (including default information) on their systems and use such information to provide their credit reporting services, which may include providing your credit information (including default information) to their customers.
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that the person or organisation has a commitment to protecting your personal information at least equal to our commitment.
We may disclose your personal information to the following people if we consider it necessary to do so for the purposes described in section 6 above:
· NZFSG and its related bodies corporate;
· Product Providers and other prospective lenders, third parties or other intermediaries in relation to your finance or insurance requirements (including a prospective lender’s mortgage insurer (if any), any person with whom a lender or insurer proposes to enter into contractual arrangements, any person who provides a guarantee or security and any trustee and any assignee or potential assignee of a lender’s or insurer’s rights);
· our referral partners who can help you with other services;
· contractors or service providers;
· investors, or any entity that has an interest in our business or any entity to whom we consider assigning or transferring any of our rights or obligations or selling all or part of our business;
· anyone who we are legally required or authorised to share your information with, including regulators and government agencies;
· to auditors (such as NZFSG) to ensure we are providing services to you that are in your best interests, and in accordance with current regulations;
· your employer and referees, as well as credit reporting and identity verification agencies; and
· any other person or entity authorised by you or the Privacy Act.
You acknowledge and agree that credit reporting agencies may hold your credit information (including default information) on their systems and use such information to provide their credit reporting services, which may include providing your credit information (including default information) to their customers.
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that the person or organisation has a commitment to protecting your personal information at least equal to our commitment.
10. Do we disclose your personal information to anyone outside New Zealand?
We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside New Zealand.
We may also disclose personal information to NZFSG and its related bodies corporate, and third party suppliers and service providers located overseas for some of the purposes listed above.
We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside New Zealand.
We may also disclose personal information to NZFSG and its related bodies corporate, and third party suppliers and service providers located overseas for some of the purposes listed above.
11. Our Website
Cookies and IP addresses
When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer each time you visit our website. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited, to measure transaction patterns, to analyse trends, administer the website, track users’ movements and gather broad demographic information. We use this to research our users’ habits so that we can improve our website and our service offering. Our cookies may record information such as your Internet Protocol (IP) address (that is, the electronic addresses of computers connected to the internet), your device and browser type, operating system, the pages or features of our site to which you have browsed and the time spent on those pages or features, the frequency with which the site is used by you, the search terms that you have used, the links on our site that a you have clicked on or used, and other usage statistics.
While our cookies do not collect personal information, if you submit your name and email address as part of your usage, then we will link that personal information with the cookies information that we have previously collected from you.
If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
Security
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Links and third party advertisements
Our website may contain links to other websites operated by third parties. Our website may also display advertisements, which are hosted by third parties.
We make no representations or warranties in relation to the privacy practices of any third party website or advertisement providers and we are not responsible for other privacy policies or the content of any third party website or advertisements. Third party websites are responsible for informing you about their own privacy practices.
Our online advertising network partner may use cookies, web beacons or other web tracking techniques to collect non-personally identifiable information about your activities on the website and other websites that you may visit to provide you targeted advertising based upon your interests.
Cookies and IP addresses
When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer each time you visit our website. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited, to measure transaction patterns, to analyse trends, administer the website, track users’ movements and gather broad demographic information. We use this to research our users’ habits so that we can improve our website and our service offering. Our cookies may record information such as your Internet Protocol (IP) address (that is, the electronic addresses of computers connected to the internet), your device and browser type, operating system, the pages or features of our site to which you have browsed and the time spent on those pages or features, the frequency with which the site is used by you, the search terms that you have used, the links on our site that a you have clicked on or used, and other usage statistics.
While our cookies do not collect personal information, if you submit your name and email address as part of your usage, then we will link that personal information with the cookies information that we have previously collected from you.
If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
Security
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Links and third party advertisements
Our website may contain links to other websites operated by third parties. Our website may also display advertisements, which are hosted by third parties.
We make no representations or warranties in relation to the privacy practices of any third party website or advertisement providers and we are not responsible for other privacy policies or the content of any third party website or advertisements. Third party websites are responsible for informing you about their own privacy practices.
Our online advertising network partner may use cookies, web beacons or other web tracking techniques to collect non-personally identifiable information about your activities on the website and other websites that you may visit to provide you targeted advertising based upon your interests.
12. Are you required to provide personal information to us?
You are not required to provide any personal information to us but if you choose not to it might affect our ability to provide services to you and your ability to obtain finance, insurance and other Products from Product Providers.
In most circumstances it will be necessary for us to identify you in order to successfully do business with you. However, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.
You may choose to interact with our website anonymously, but we will not be able to contact you unless you provide your personal information.
You are not required to provide any personal information to us but if you choose not to it might affect our ability to provide services to you and your ability to obtain finance, insurance and other Products from Product Providers.
In most circumstances it will be necessary for us to identify you in order to successfully do business with you. However, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.
You may choose to interact with our website anonymously, but we will not be able to contact you unless you provide your personal information.
13. Access and correction to your personal information
You may access and request correction of any of the personal information that we hold about you at any time by contacting us. We may charge a fee for our reasonable costs of retrieving and supplying the information to you.
You may access and request correction of any of the personal information that we hold about you at any time by contacting us. We may charge a fee for our reasonable costs of retrieving and supplying the information to you.
14. Further information
If you have any questions on our Privacy Policy or your personal information please contact us.
This Privacy Policy was last updated on August 2020.
If you have any questions on our Privacy Policy or your personal information please contact us.
This Privacy Policy was last updated on August 2020.
Complaint Process
If you have a complaint about our service, you need to tell us about it. You can contact our internal complaints service by phoning us on 021 160 6909 or emailing us at paul@nzpf.co.nz with the heading Complaint - (Your Name).
Please set out the nature of your complaint, and the resolution you are seeking. We will acknowledge receipt of this within 24 hours. We will then record your complaint in our Complaints Register and notify our Licence Holder. We may want to meet with you to better understand your issues.
We will then investigate your complaint and provide a response to you within 7 working days of receiving your complaint. If we need more time to investigate your complaint, we’ll let you know.
If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you. The name of this service and their contact details are:
Financial Services Complaints Limited (FSCL) - A Financial Ombudsman Service
complaints@fscl.org.nz
0800 347 257
https://www.fscl.org.nz/
PO Box 5967 Wellington 6140
Our process
