Norman XU
Insurance administrator
Norman XU
PO Box 5586,
Papanui,
Christchurch 8542
Norman Xu is a highly accomplished and dedicated professional in the field of finance and accounting. With over 10 years of experience in the industry, Norman has honed his skills in financial management, analysis, and strategic planning. His expertise encompasses a wide range of areas, including financial control, forecasting, budgeting, and internal auditing.
Norman has fully meet the standards of competence, knowledge and skill to give Financial Advice in New Zealand. Norman holds the degree in Bachelor of Commerce and Management from Lincoln University major in Finance and International business. He also completed NZ231501 New Zealand Certificate in Financial Services (Level 5) (version 2). He is competence to give advice in the area of Life and Health insurance.
Throughout his career, Norman has consistently demonstrated his ability to adapt and excel in dynamic environments. He is a fast learner and a valuable team player, always eager to contribute his knowledge and expertise to achieve collective goals. Norman's proactive and self-starting attitude sets him apart, as he consistently goes above and beyond to deliver exceptional results.
Norman's educational background is equally impressive. He holds a Bachelor's degree in Commerce and Management, with a double major in Finance and International Business from the esteemed University of Lincoln. His strong foundation in mathematics has been instrumental in his analytical approach to financial decision-making.
One of Norman's notable achievements was his role as a Financial Controller and Financial Adviser for OutdoorHQ, where he spent four years providing invaluable financial guidance to the organization. His responsibilities included financial planning and analysis, forecasting, budgeting, and ensuring strong internal controls. Norman's exceptional ability to reconcile and address complex financial transactions, such as Stripe, AP/AR, Payroll, GST, PAYE, and ledger management, further solidifies his position as a trusted financial expert.
Prior to his role at OutdoorHQ, Norman served as an Operations Manager and Taxation Specialist at Savvy Tax Agent. During his tenure, he built strong relationships with the Inland Revenue Department and successfully managed financial processes, including tax return filing, payment review, and internal/external audits. Norman's meticulous attention to detail and his ability to handle substantial financial transactions and client accounts made him a valued asset to the organization.
Norman's diverse work experience also includes roles such as an Office Manager at Savvy Marketing Ltd, where he oversaw various financial aspects of the company's operations, and as a Revenue Officer at the Inland Revenue Department, where he gained valuable insights into taxation and compliance.
With his impressive track record and wealth of experience, Norman Xu is undoubtedly a financial professional who brings immense value to any organisation. His passion for continuous learning, dedication to delivering exceptional results, and strong analytical skills make him a trusted advisor and an asset to any team. Norman's commitment to professional growth and his ability to navigate complex financial landscapes make him well-suited for challenging roles in the finance and accounting industry.
1. Our commitment to protect your privacy
We understand how important it is to protect your personal information. This document sets out our privacy commitment in respect of personal information we hold about you and what we do with that information.
It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
Our commitment in respect of personal information is to abide by the Privacy Principles set out in the Privacy Act 2020 (or any successor legislation) (the Privacy Act) and all other applicable laws. This Privacy Policy applies in addition to, and does not limit, our rights and obligations under the Privacy Act and other applicable laws.
We understand how important it is to protect your personal information. This document sets out our privacy commitment in respect of personal information we hold about you and what we do with that information.
It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
Our commitment in respect of personal information is to abide by the Privacy Principles set out in the Privacy Act 2020 (or any successor legislation) (the Privacy Act) and all other applicable laws. This Privacy Policy applies in addition to, and does not limit, our rights and obligations under the Privacy Act and other applicable laws.
2. Who we are
References in this Privacy Policy to “we", “us” and “our” means New Zealand Pathfinder Limitedalso trading as Pathfinder Insurance Services acting through a Financial Advise Provider.
References in this Privacy Policy to “we", “us” and “our” means New Zealand Pathfinder Limitedalso trading as Pathfinder Insurance Services acting through a Financial Advise Provider.
3. Your authorisation
By providing us with personal information, engaging us to provide you with services, or by using our website, you consent to the collection, use, storage and disclosure of personal information in accordance with this Privacy Policy.
By providing us with personal information, engaging us to provide you with services, or by using our website, you consent to the collection, use, storage and disclosure of personal information in accordance with this Privacy Policy.
4. Changes to our Privacy Policy
We may change our Privacy Policy from time to time, by publishing an updated version on this page, to reflect changes in the law and also our business needs so long as the changes do not disadvantage you. By continuing to engage us or use our website you will be deemed to have accepted the updated Privacy Policy.
We may change our Privacy Policy from time to time, by publishing an updated version on this page, to reflect changes in the law and also our business needs so long as the changes do not disadvantage you. By continuing to engage us or use our website you will be deemed to have accepted the updated Privacy Policy.
5. What personal information do we collect?
When we refer to personal information we mean information that identifies, or is capable of identifying, you. This includes, for example, your name, date of birth, address, contact details, account details and occupation. If you engage us to provide services to you, we may collect personal information about your financial situation or goals in order to recommend mortgage and insurance products that we are permitted to advise on (Products).
When we refer to personal information we mean information that identifies, or is capable of identifying, you. This includes, for example, your name, date of birth, address, contact details, account details and occupation. If you engage us to provide services to you, we may collect personal information about your financial situation or goals in order to recommend mortgage and insurance products that we are permitted to advise on (Products).
6. Why do we collect your personal information?
We collect your personal information for the purposes of our and relevant third parties’ services and relationship with you (refer to section 9 below: “Who do we disclose your personal information to?”). For example:
· responding to your requests or inquiries;
· providing services to you (e.g. to enable us to recommend Products to you);
· sending communications and direct marketing to you about products and services we think may be of interest to you (whether through mail, telephone or electronic means (including email and SMS/MMS);
· market research; and
· any other purpose authorised by you or the Privacy Act
If you do not wish to receive marketing information, you may ‘opt out’ at any time by notifying us.
We may also collect personal information (including credit information and health information) on behalf of the lenders, insurers and other providers of Products that you choose to apply for (Product Providers). Product Providers will have their own Privacy Policy that applies to the information that we collect on their behalf.
We collect your personal information for the purposes of our and relevant third parties’ services and relationship with you (refer to section 9 below: “Who do we disclose your personal information to?”). For example:
· responding to your requests or inquiries;
· providing services to you (e.g. to enable us to recommend Products to you);
· sending communications and direct marketing to you about products and services we think may be of interest to you (whether through mail, telephone or electronic means (including email and SMS/MMS);
· market research; and
· any other purpose authorised by you or the Privacy Act
If you do not wish to receive marketing information, you may ‘opt out’ at any time by notifying us.
We may also collect personal information (including credit information and health information) on behalf of the lenders, insurers and other providers of Products that you choose to apply for (Product Providers). Product Providers will have their own Privacy Policy that applies to the information that we collect on their behalf.
7. How do we collect your personal information?
Generally we will collect your personal information directly from you. For example, we collect your personal information directly from your use of our website and the information that you submit to the website. We also collect your personal information if you use the “contact us” functionality on our website and you provide the personal information during conversations between you and us.
We may also collect your personal information from:
· NZ Financial Services Group Limited (NZFSG) and its related bodies corporate;
· credit reporting agencies;
· with your authorisation, banks (e.g. through the use of illion Bank Statements) and employers;
· Product Providers (e.g. during the term of any loan or insurance we have arranged on your behalf, in order to answer your queries or assist you with your financial arrangements as your circumstances change). If applicable, the Product Providers may also periodically disclose your loan balance or premium to us in connection with the payment of ongoing commission to us over the term of your loan or insurance; and
· any other person authorised by you or the Privacy Act.
If you provide any personal information about anyone else to us, you confirm that you have collected that personal information in accordance with the Privacy Act and that the individual concerned has:
· authorised the disclosure to us and the collection, use and disclosure of their personal information by us in accordance with this Privacy Policy; and
· has been informed of their right to access and request correction of their personal information.
Generally we will collect your personal information directly from you. For example, we collect your personal information directly from your use of our website and the information that you submit to the website. We also collect your personal information if you use the “contact us” functionality on our website and you provide the personal information during conversations between you and us.
We may also collect your personal information from:
· NZ Financial Services Group Limited (NZFSG) and its related bodies corporate;
· credit reporting agencies;
· with your authorisation, banks (e.g. through the use of illion Bank Statements) and employers;
· Product Providers (e.g. during the term of any loan or insurance we have arranged on your behalf, in order to answer your queries or assist you with your financial arrangements as your circumstances change). If applicable, the Product Providers may also periodically disclose your loan balance or premium to us in connection with the payment of ongoing commission to us over the term of your loan or insurance; and
· any other person authorised by you or the Privacy Act.
If you provide any personal information about anyone else to us, you confirm that you have collected that personal information in accordance with the Privacy Act and that the individual concerned has:
· authorised the disclosure to us and the collection, use and disclosure of their personal information by us in accordance with this Privacy Policy; and
· has been informed of their right to access and request correction of their personal information.
8. Updating your personal information
We will generally rely on you to ensure the information we hold about you is accurate. If any of your details change, please let us know as soon as possible by contacting us.
We will generally rely on you to ensure the information we hold about you is accurate. If any of your details change, please let us know as soon as possible by contacting us.
9. Who do we disclose your personal information to?
We may disclose your personal information to the following people if we consider it necessary to do so for the purposes described in section 6 above:
· NZFSG and its related bodies corporate;
· Product Providers and other prospective lenders, third parties or other intermediaries in relation to your finance or insurance requirements (including a prospective lender’s mortgage insurer (if any), any person with whom a lender or insurer proposes to enter into contractual arrangements, any person who provides a guarantee or security and any trustee and any assignee or potential assignee of a lender’s or insurer’s rights);
· our referral partners who can help you with other services;
· contractors or service providers;
· investors, or any entity that has an interest in our business or any entity to whom we consider assigning or transferring any of our rights or obligations or selling all or part of our business;
· anyone who we are legally required or authorised to share your information with, including regulators and government agencies;
· to auditors (such as NZFSG) to ensure we are providing services to you that are in your best interests, and in accordance with current regulations;
· your employer and referees, as well as credit reporting and identity verification agencies; and
· any other person or entity authorised by you or the Privacy Act.
You acknowledge and agree that credit reporting agencies may hold your credit information (including default information) on their systems and use such information to provide their credit reporting services, which may include providing your credit information (including default information) to their customers.
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that the person or organisation has a commitment to protecting your personal information at least equal to our commitment.
We may disclose your personal information to the following people if we consider it necessary to do so for the purposes described in section 6 above:
· NZFSG and its related bodies corporate;
· Product Providers and other prospective lenders, third parties or other intermediaries in relation to your finance or insurance requirements (including a prospective lender’s mortgage insurer (if any), any person with whom a lender or insurer proposes to enter into contractual arrangements, any person who provides a guarantee or security and any trustee and any assignee or potential assignee of a lender’s or insurer’s rights);
· our referral partners who can help you with other services;
· contractors or service providers;
· investors, or any entity that has an interest in our business or any entity to whom we consider assigning or transferring any of our rights or obligations or selling all or part of our business;
· anyone who we are legally required or authorised to share your information with, including regulators and government agencies;
· to auditors (such as NZFSG) to ensure we are providing services to you that are in your best interests, and in accordance with current regulations;
· your employer and referees, as well as credit reporting and identity verification agencies; and
· any other person or entity authorised by you or the Privacy Act.
You acknowledge and agree that credit reporting agencies may hold your credit information (including default information) on their systems and use such information to provide their credit reporting services, which may include providing your credit information (including default information) to their customers.
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that the person or organisation has a commitment to protecting your personal information at least equal to our commitment.
10. Do we disclose your personal information to anyone outside New Zealand?
We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside New Zealand.
We may also disclose personal information to NZFSG and its related bodies corporate, and third party suppliers and service providers located overseas for some of the purposes listed above.
We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside New Zealand.
We may also disclose personal information to NZFSG and its related bodies corporate, and third party suppliers and service providers located overseas for some of the purposes listed above.
11. Our Website
Cookies and IP addresses
When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer each time you visit our website. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited, to measure transaction patterns, to analyse trends, administer the website, track users’ movements and gather broad demographic information. We use this to research our users’ habits so that we can improve our website and our service offering. Our cookies may record information such as your Internet Protocol (IP) address (that is, the electronic addresses of computers connected to the internet), your device and browser type, operating system, the pages or features of our site to which you have browsed and the time spent on those pages or features, the frequency with which the site is used by you, the search terms that you have used, the links on our site that a you have clicked on or used, and other usage statistics.
While our cookies do not collect personal information, if you submit your name and email address as part of your usage, then we will link that personal information with the cookies information that we have previously collected from you.
If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
Security
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Links and third party advertisements
Our website may contain links to other websites operated by third parties. Our website may also display advertisements, which are hosted by third parties.
We make no representations or warranties in relation to the privacy practices of any third party website or advertisement providers and we are not responsible for other privacy policies or the content of any third party website or advertisements. Third party websites are responsible for informing you about their own privacy practices.
Our online advertising network partner may use cookies, web beacons or other web tracking techniques to collect non-personally identifiable information about your activities on the website and other websites that you may visit to provide you targeted advertising based upon your interests.
Cookies and IP addresses
When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer each time you visit our website. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited, to measure transaction patterns, to analyse trends, administer the website, track users’ movements and gather broad demographic information. We use this to research our users’ habits so that we can improve our website and our service offering. Our cookies may record information such as your Internet Protocol (IP) address (that is, the electronic addresses of computers connected to the internet), your device and browser type, operating system, the pages or features of our site to which you have browsed and the time spent on those pages or features, the frequency with which the site is used by you, the search terms that you have used, the links on our site that a you have clicked on or used, and other usage statistics.
While our cookies do not collect personal information, if you submit your name and email address as part of your usage, then we will link that personal information with the cookies information that we have previously collected from you.
If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
Security
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Links and third party advertisements
Our website may contain links to other websites operated by third parties. Our website may also display advertisements, which are hosted by third parties.
We make no representations or warranties in relation to the privacy practices of any third party website or advertisement providers and we are not responsible for other privacy policies or the content of any third party website or advertisements. Third party websites are responsible for informing you about their own privacy practices.
Our online advertising network partner may use cookies, web beacons or other web tracking techniques to collect non-personally identifiable information about your activities on the website and other websites that you may visit to provide you targeted advertising based upon your interests.
12. Are you required to provide personal information to us?
You are not required to provide any personal information to us but if you choose not to it might affect our ability to provide services to you and your ability to obtain finance, insurance and other Products from Product Providers.
In most circumstances it will be necessary for us to identify you in order to successfully do business with you. However, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.
You may choose to interact with our website anonymously, but we will not be able to contact you unless you provide your personal information.
You are not required to provide any personal information to us but if you choose not to it might affect our ability to provide services to you and your ability to obtain finance, insurance and other Products from Product Providers.
In most circumstances it will be necessary for us to identify you in order to successfully do business with you. However, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.
You may choose to interact with our website anonymously, but we will not be able to contact you unless you provide your personal information.
13. Access and correction to your personal information
You may access and request correction of any of the personal information that we hold about you at any time by contacting us. We may charge a fee for our reasonable costs of retrieving and supplying the information to you.
You may access and request correction of any of the personal information that we hold about you at any time by contacting us. We may charge a fee for our reasonable costs of retrieving and supplying the information to you.
14. Further information
If you have any questions on our Privacy Policy or your personal information please contact us.
This Privacy Policy was last updated on August 2020.
If you have any questions on our Privacy Policy or your personal information please contact us.
This Privacy Policy was last updated on August 2020.
At New Zealand Pathfinder Limited we consider our customers' feedback very seriously.
If you are not satisfied with any part of our services or advice, please let us know immediately. We want to hear from you so that we can investigate your feedback promptly and fairly.
Ways you can lodge a complaint:
We want to make it easy, so please contact us in the way that best suits you.
Please contact us by using the below contact details and let us know about your concern, so we will endeavour to resolve the complaint in its initial stage as the first point of contact.
In writing:
New Zealand Pathfinder Limited
PO BOX 5586
Papanui
Christchurch 8542
By Phone: +64 3 385 8197
Email: insurance@nzpf.co.nz
Information you’ll need to supply:
We’re committed to resolving your complaint quickly and fairly. To help us do this, please provide us with:
- your name and address
- a description of your concern
- what you would like us to do to put things right
- a phone number and the best time to contact you
- any other relevant information.
What happens if my complaints cannot resolve in the first point contact?
If your first contact with us is not able to resolve your complaint, the case will be escalated to our Complaints Manager directly. So that your case will be reviewed independently with our internal complaint procedures.
Our complaint procedures
When your complaint case received, it will be reviewed by independently based on our complaint procedures, as follow:
We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you. The name of this service and their contact details are:
Financial Services Complaints Limited (FSCL) - A Financial Ombudsman Service
complaints@fscl.org.nz
0800 347 257
https://www.fscl.org.nz/
PO Box 5967 Wellington 6140
Our process
